Rudge & Kent Privacy Policy
At Rudge & Kent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, www.rudgeandkent.co.uk.
Who we are
Rudge & Kent is a UK-based cabinetmaking and joinery business specialising in bespoke and heritage furniture.
Our registered business address is:
Rudge & Kent
Email: sales@rudgeandkent.com
Phone: 0121 200 1159
Information We Collect
We may collect and process the following types of personal data:
- Contact details – name, address, phone number, and email address when you make an enquiry.
- Project information – details you provide about your design preferences, property, or requirements.
- Website data – technical information such as IP address, browser type, and browsing behaviour via cookies or analytics.
- Marketing preferences – your consent to receive news, updates, or offers.
We only collect personal data necessary to respond to enquiries, provide our services, or improve your website experience.
How We Use Your Information
Your information is used to:
- Respond to your enquiries and provide quotes or project details.
- Process and manage orders or bespoke commissions.
- Improve our website, products, and customer experience.
- Send occasional marketing communications (only with your consent).
- Comply with legal or regulatory requirements.
We never sell your personal data or share it with third parties for marketing purposes.
Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve performance.
Cookies collect anonymous information such as page visits and time spent on the site.
You can control or delete cookies through your browser settings at any time.
How We Protect Your Data
We take data protection seriously.
All personal information is stored securely on password-protected systems and accessed only by authorised personnel.
We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.
How Long We Keep Your Information
We retain personal data only as long as necessary for the purpose it was collected — typically for the duration of a project or to meet legal or accounting obligations.
Once it is no longer needed, it is securely deleted.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (“right to be forgotten”).
- Object to processing or withdraw consent at any time.
- Request a copy of your data in a portable format.
To exercise your rights, please contact us using the details above.
Sharing Your Information
We only share data with trusted partners when necessary — for example, delivery couriers, subcontractors, or IT providers who assist in fulfilling your order.
All partners are required to handle your data securely and comply with data protection laws.
Links to Other Websites
Our website may contain links to external websites.
Please note that we are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies separately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: info@rudgeandkent.com