Terms & Conditions

Rudge & Kent Terms & Conditions

About Us

Rudge & Kent designs and supplies bespoke cabinetry and handcrafted furniture made in the United Kingdom.
Email: sales@rudgeandkent.co.uk
Telephone: 0121 200 1159

By placing an order with us or using our website, you agree to these Terms & Conditions. Please read them carefully before purchasing.

Products

  1. All Rudge & Kent products are handmade to order using natural hardwoods.
  2. Natural variations in wood grain, tone, and texture are part of the material’s character and are not considered defects.
  3. Dimensions are approximate and may vary slightly due to the bespoke, handcrafted nature of our products.
  4. We reserve the right to make minor design adjustments that do not materially affect the overall style or function.

Orders & Payments

The following are excluded from this guarantee:

  1. Orders are confirmed once a deposit or full payment has been received.
  2. Payment terms will be specified on your quotation or invoice.
  3. Once work begins, orders cannot be cancelled without written agreement from Rudge & Kent.
  4. All prices are quoted in Pounds Sterling (£) and are inclusive of VAT unless stated otherwise.

Lead Times

  1. Lead times will be confirmed at the point of order. As every piece is handcrafted, timings may vary.
  2. Delays caused by events outside our control (e.g. material shortages, transport delays, or extreme weather) do not constitute grounds for cancellation but will be communicated promptly.

Delivery & Collection

  1. Orders can be collected from our Cotswolds workshop or delivered by arrangement.
  2. Delivery dates are estimates and cannot be guaranteed.
  3. It is the customer’s responsibility to ensure that access routes are suitable for delivery.
  4. Products should be inspected immediately upon receipt. Any damage or discrepancies must be reported within 24 hours accompanied by photos to sales@rudgeandkent.com.
  5. Risk passes to the customer once items are delivered or collected.

Finishing & Painting

  1. Unless otherwise stated, all Rudge & Kent cabinets are supplied ready to paint or finish.
  2. We can recommend paint brands, finishes, and primers, but final colour application is the customer’s responsibility.
  3. Finishing and painting should be completed in a clean, dry, indoor environment following the provided care guidance.
  4. Painted or finished items are non-returnable once altered.

Installation

  1. Rudge & Kent does not provide installation services.
  2. Installation should be carried out by a competent professional following the measurements and guidance supplied.
  3. We are not liable for issues arising from incorrect fitting, misuse, or poor installation conditions (e.g. damp walls, uneven floors).

Warranty

  1. Rudge & Kent provides a 3-year guarantee on cabinetry manufactured by us, covering major defects in materials and workmanship.
  2. This excludes: normal wear, changes in wood colour, movement due to humidity, and damage caused by misuse or improper installation.
  3. For full details, please refer to our Guarantee Policy.
  4. Appliances, hardware, and accessories carry the manufacturer’s own warranties.

Returns & Cancellations

  1. As our items are custom-made to order, they are not eligible for return or refund unless faulty or misdescribed.
  2. Faults must be reported within 7 days of delivery and supported by photographic evidence.
  3. If accepted, Rudge & Kent will repair or replace the defective part in accordance with our Guarantee Policy.
  4. Refunds, where agreed, will be processed using the original payment method within 14 working days.

Care & Maintenance

  1. Cabinetry should be stored in dry, ventilated conditions prior to installation.
  2. Painted finishes should be cleaned only with a soft cloth and mild detergent.
  3. Avoid exposure to excessive moisture, heat, or direct sunlight to preserve finish and structure.

Intellectual Property

All designs, images, content, and branding on the Rudge & Kent website remain the intellectual property of Rudge & Kent Ltd and may not be copied, reproduced, or distributed without written permission.

Liability

  1. Our liability is limited to the value of the goods supplied.
  2. Rudge & Kent is not liable for consequential loss, labour costs, or installation expenses resulting from defective or delayed goods.
  3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or for fraud.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms & Conditions, please contact:
📧 sales@rudgeandkent.co.uk
📞 0121 200 1159