Frequently Asked Questions
We know that commissioning bespoke cabinetry or a handcrafted kitchen is a significant decision — and we’re here to make the process as smooth and transparent as possible. Whether you’re enhancing an existing space or creating something entirely new, it’s natural to have questions about our materials, finishes, delivery, or how to prepare your cabinets once they arrive.
This FAQ section brings together the most common queries our clients ask, helping you understand how Rudge & Kent work and what to expect when your order is delivered. From painting and finishing guidance to care and maintenance, you’ll find clear, practical advice right here.
If there’s anything else you’d like to know, please don’t hesitate to contact our team — we’re always happy to help you bring your project to life.
Ordering, Payment methods, Lead times, Order tracking
What types of cabinetry and joinery do you specialise in?
Rudge & Kent specialises in bespoke cabinetry, heritage joinery, luxury kitchens, and custom furniture. Our expertise includes matching and extending high-end kitchen designs to create refined interiors with timeless appeal.
We craft our doors and frames from the finest solid hardwoods, using high-grade MDF only for flat panels and décor ends. By combining time-honoured techniques with modern innovation, every commission is executed with meticulous attention to detail and built to stand the test of time.
How do I start a project or request a consultation?
To begin, simply submit an enquiry through our contact form or call our team. We will arrange an initial consultation to discuss your requirements, review plans, and advise on solutions tailored to your space.
Consultations are available for homeowners, architects, and design professionals.
What is the typical project timeline?
Project timelines vary depending on the scale and complexity of the commission. Most bespoke cabinetry projects are completed within 8-14 weeks from final design approval.
We provide a detailed schedule as part of our process to ensure clarity and peace of mind.
Can you match existing kitchen cabinetry or specific brands?
Yes, we specialise in seamlessly matching and extending premium kitchen brands such as Tom Howley and Clive Christian. Our bespoke service ensures flawless integration with your existing cabinetry.
We achieve precise colour, finish, and profile matching for a unified look.
Do you offer services to architects, interior designers, or trade partners?
Absolutely. We regularly collaborate with architects, interior designers, and trade partners to deliver tailored joinery solutions for residential and commercial projects.
Trade enquiries are welcome. Please reach out for partnership opportunities.
Do you offer any promotions or discounts?
We quote the lowest price we can offer and we’re confident you won’t find a like for like product at less cost, anywhere in the UK.
Can I cancel or change my order after it’s been placed?
Once manufacturing has started, we are unable to accept cancellations or alterations to the order. Please thoroughly review your design and specifications before confirming.
Can I purchase additional accessories or items separately?
You will soon be able to buy everything that you’ll need for your brand new kitchen but for now we can recommending and guide you in the right direction.
Do you offer a guarantee or warranty on your kitchen cabinets?
Yes — we provide a 3-year guarantee on materials and workmanship under normal use, unless otherwise specified. This excludes damage from misuse, modifications, poor installation, or external causes beyond our control. See our terms and conditions for more information
How do I place an order for my kitchen?
There are two ways. You can either place your order on online or by contacting us direct.
What happens once I have placed my order?
Sit back and relax and start to prepare your space for the arrival.
Are your designs and materials protected?
Yes. All designs, drawings, specifications, and marketing materials remain our property (or that of our licensors). You must not copy, reproduce, or use them commercially without our written permission.
What information do I need to provide when ordering my kitchen?
We simply need to know what cabinets and accessories you’d like to order. We leave it to you to design and decide on the cabinets that will make up your kitchen. We are always willing to help with your choice or any technical questions.
Delivery and Collections
Is my order delivered or should I arrange collection
Yes we can deliver at an additional cost to your order.
Can I collect my order
Absolutely, Orders can be collected from our Cotswolds workshop by arrangement.
Can I change collection/delivery date?
Yes, we understand schedules can change we can delay manufacture or hold on to your stock order by arrangement for a short period of time
What happens if my order is damaged on delivery
Accidents happen and we will work with you to ensure you are happy with your order
What happens if parts are missing, damaged, or incorrect?
Upon delivery (or collection), inspect every item. If you find anything that is missing, damaged, or not what you ordered, notify us in writing within 7 days. We will arrange for repair, replacement, or credit as appropriate, so long as the issue isn’t caused by incorrect installation or misuse.
What is your delivery timeline for bespoke designs
We make everything to order, and we quote 8-10 weeks from confirmation of order, but at the time of your order we’ll be able to give you accurate information about when your order will be ready for collection.
When will my stock order be delviered
We aim to deliver stock orders with 3-5 working days
Once you receive your order
Will my cabinets arrive ready to use?
Yes — all cabinets are precision-built and supplied ready to paint or finish. You will receive them fully assembled (or in fitted panels depending on your design) and carefully packaged to maintain their integrity in transit.
What kind of wood is used in your cabinets?
We use only solid hardwoods and tulipwood for our cabinet fronts and frames for these we never use MDF or chipboard, MDF is reserved only for flat panels and décor ends . The materials we use provide longevity, structural stability, and superior aesthetics — ensuring lasting strength, stability, and a premium finish throughout every installation.
Why aren’t the cabinets painted already?
By supplying them ready to paint, you retain the freedom to choose custom colours and finishes tailored to your interior scheme or to colour match existing cabinets. We can recommend trusted paint brands, colours, and sheens to ensure a flawless result.
How do I prepare my stock cabinets before painting
Our cabinets stock cabinets will require priming before painting, Simply ensure that the surface is free of any marks and dust prior to application.
How do I prepare my bespoke cabinets before painting
Very little preparation is needed because the cabinets will already have been given their initial undercoat. Simply ensure that the surface is free of any marks and dust prior to final top coat applications.
How is it best to paint my cabinets
We advice fine brushes or small rollers
What finishing options do you recommend?
You can choose from:
- Clear finishes that highlight wood grain
- High-quality painted finishes (matte, satin, eggshell)
- Oils or lacquers for natural finishes
We will guide you on the ideal product and method according to your vision and environment.
What do I need to do when the cabinets arrive?
- Inspect immediately: Before installation, check each unit for any transit damage or defects.
2. Acclimatise: Let the cabinetry acclimatize in your home’s environment for 24–48 hours (in an interior, dry room).
3. Prepare surfaces: Sand and clean surfaces where needed (follow our finishing guidelines).
4. Prime or seal: Use suitable primers or sealing undercoats if you’re applying paint.
5. Apply finish: Paint, oil, or lacquer according to the recommended method.
6. Final joinery / installation: Once finished, handle and install with care.
How should I care for my painted cabinetry?
- Clean with a soft, damp cloth and mild detergent — never abrasive cleaners.
- Avoid excessive moisture (spills should be wiped promptly).
- Regularly dust and maintain to preserve the finish.
- For natural wood finishes, apply maintenance oil or polish as recommended.
Can I request colour matching to existing cabinetry?
Although we do not offer a colour matching service, if you provide photos, samples, or paint codes, and we’ll work to help you match the hue, sheen, and undertone as precisely as possible.
What if I spot a defect after finishing?
If you believe there’s a structural or material defect that falls under our guarantee (excluding finish wear, misuse, or environmental damage), follow our Guarantee Policy. Before finishing is best — defects discovered after painting are harder to rectify under warranty.
Can you install my cabinets
We don’t offer a fitting service for stock items. However, bespoke cabinets can be fitted by arrangement.